How it works - ordering process

0. Watch the explanatory video

1. Select jewelry template in the shop

In our online shop we currently offer the following jewelry categories:

Bracelets | Necklaces | Pendant | Earrings | Rings | Cufflinks | Collections

In addition, you can give away a voucher. In addition, you will also find the right accessories for your piece of jewellery.

TO THE SHOP

2. Personalize your jewelry

Each piece of jewelry is individually modelled according to your ideas.

We have the following choices:

  • Choose alloy
  • Choose coloring
  • Choose glitter
  • Choose leaf metal
  • Choosing natural material
  • Choose engraving

You can see what colourings, glitter and leaf metal look like here.

We model the following natural materials in your jewelry:

Ashes | Bridal Mute/Veil | Hair | Breast Milk | Umbilical Cord | Teeth

We have summarized frequently asked you about the different natural materials.

3. Order

Do you have your order together?

In the shopping cart and on the checkout page you have the possibility to enter a voucher code.

All costs as well as shipping are clearly displayed in the shopping cart and at the checkout.

The button “Continue to checkout” will take you to the checkout.

4. Choose payment

In our online shop you can choose between payment methods bank transfer, stripe (credit card), SOFORT bank transfer, Giropay and PayPal.

After entering your data and accepting our Terms and Conditions, the Privacy Policy and the Cancellation Notice confirm your order by clicking on ” Order subject to payment“.

You will then receive a clear order confirmation.

Please keep your order confirmation.

5. Sending in natural material

After your order, you will receive an e-mail from us with all important shipping instructions.

If you have ordered a shipping set, you only need to wait for our prepared set.

Please send your natural material to the following address:

milk-design Manufaktur GmbH
Badstraße 2
15344 Strausberg

Information on the correct shipping of your natural material can also be found in our FAQ’s and under information after purchase.

6. Preservation of natural material

As soon as we have received your natural material, we will confirm receipt by e-mail.

7. Modeling your desired design

You decide what your piece of jewelry will look like. We will advise you on your desired design before, during and after your order. 

During the modelling, we will show you photos on request in which phase your jewelry is located. Through this process, we perfect your target design together with you. 

8. Shipping your jewelry

Your jewelry is ready! This is safely padded to you in a high-quality packaging. Due to a repackaging, your piece of jewelry is not recognizable as jewelry by third parties on the shipping route. In addition, each package is insured by us and receives a tracking ID.

9. Rate us

If you are satisfied with your jewelry and our service, rate us on eKomi, Facebook and Google.

Do you have any questions?

Many questions can be found in “Frequently Asked Questions” by categories summarized and answered.

If you still can’t find what you are looking for, you can contact us via our contact form, by e-mail or by phone.

Contact us