General questions

All common general questions we have summarized for “information before purchase“, “information after purchase” and “care and cleaning of jewelry“. We hope to be able to answer your open questions in advance and thus simplify your ordering process.

Information before purchase

We personalize your jewelry by choosing product variants, precious metals, chain length and individual engravings. In addition, you can modify the number and size of.B beads in each product, or have a strand of hair artistically incorporated.

You are looking for the special “something” or have your own jewelry ideas?

We look forward to receiving your email to service@milk-design.com with the following information:

-Desired product, form or idea

-Desired size (dimensions)

-If necessary, templates, sketches or sample images

By default, we sell trailers and chains as a set. Of course, you can only buy the trailer or the bead for threading. In this case, please contact us at service@milk-design.com.

No piece of jewelry is identical!
– We are a manufactory and do not use machines for modelling
– Every natural material behaves differently in the processing process!
– For example: A smooth strand of hair cannot become curly

You can specify your wishes directly in the Schuckkonfigurator at “Design and engraving request” or on the checkout page in the hint box. Of course, you can also inform us of your design request after your order by e-mail, phone, LiveChat etc.

If you don’t have any ideas, like to check out ready-made customer jewelry in our gallery. We are happy to advise you personally and make you an individual design proposal.

Naturally! Our specialization is on modeling memory jewelry. We are also happy to accept other individual orders. Hair, umbilical cord or placenta can be incorporated into any form – even without breast milk. Other natural materials such as ash, blossoms etc. are possible. We are happy to advise you!

Once we have received your milk, we need about 4-5 weeks to make your jewelry. Upon receipt of the natural materials, these are labelled and processed by us in several steps to your individual jewelry.

We deliver worldwide free shipping. Information about the shipping of the jewelry can be found clearly under “Shipping & Delivery“.

No. As these are custom-made products, from materials sent in by you, the right of withdrawal is waived.

Yes! However, only as long as your natural material has not yet reached us. Please note that after receiving your order, we will start pouring the jewelry frame to start modelling as soon as possible. We will charge you for the cost of the version. Upon receiving your natural material, we start to preserve your natural material directly and then start making your jewelry. Please send us your cancellation to the following e-mail address: service@milk-design.com.

Information after purchase

Whether ash, hair or other natural material – Immediately after your order you will receive an email with all important shipping information.

As soon as we have received your natural material, we will confirm receipt of the natural material by e-mail.

  • Jewellery without natural material such as e.B. Chains or pendants can be exchanged
  • Jewellery with natural material cannot be exchanged in accordance with point 8 of our GtC
    because they are custom-made.

Care and cleaning of the jewelry

Our special memory jewelry is handmade with love and care, based on trust, personal and natural elements.

Therefore, appropriate care is required. Please note the following points for a long service life:

For the remaining gloss, please avoid direct contact with water, hairspray, perfume, creams, oils, detergents and other chemical substances.

Please protect your jewelry from excessive sweating, e.B. while exercising, sleeping, in the sauna or on hot summer days. Also avoid long direct sunlight, so that there is no change in the color of the jewelry.

A simple soft cloth is sufficient for cleaning.

Further care instructions can be found here.

TO THE SHOP